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Every day is a new opportunity to change your life

Welcome and congratulations on making the first step to a less stressful corporate life. My services to your company will be to assist you in every matter possible regarding your administration. By doing so, you will have more time on your hands to do whatever you please.

About

MSVassist was created in 2018 for the purpose of helping Small Businesses & Solopreneurs that require assistance with their administration workflow but unable to afford the cost of hiring a full time employee.

I might be a Virtual Assistant to some people, but to my client base, I am their business partner.  Ensuring that their administration, no matter how big or small, are attended to whilst allowing them to focus on more pressing matters at hand such as growing their business.

I have over 10 years’ experience in administration and love to assist wherever I can.  I have great organizational skills and my passion and time management are a very important part of my business life.

As for some personal insight, my family is key. Come weekends, I like to relax, doing something fun and memorable with my family and if I have a quiet moment, I love reading novels and soaking up the free time.

 

Services & Packages

I have a wide range of services to assist allowing you to spend time on what matters to you or your company.

Below is a list of services I offer but are not limited to:

  • Email management
  • Calendar management
  • File management
  • Database management
  • Creating basic reports
  • Developing presentations
  • Proofreading
  • Internet research
  • Travel research and bookings
  • Template creations

Pricing packages are as follows:  *Please note that rates are payable in advance*

FAQ’s

For any new concept, there will always be a few questions.

What hours will my VA be available?

Office hours are 9 am – 4 pm Monday to Friday. The company will be closed on all weekends and South African public holidays.

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How do you keep my information confidential and secure?

Security and confidentiality are of the highest priority.

  • Passwords:  I use the premium version of LastPass.com to store passwords and codes.
  • Remote Access:  If and when needed to access your computer, I will use the latest version of TeamViewer for remote access.
  • File Sharing:  I prefer to use the following 3 software systems for file sharing: Google Drive, Dropbox and Box.com
  • Non-Disclosure Agreements:  It is very important that a non-disclosure agreement is signed along with your package agreement.

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What happens if my VA is on leave?

For all annual leave arrangements, at least a months’ notice will be given to clients in advance, if not more.

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When do I pay for my hours?

Monthly packages are invoiced in advance on the 1st day of each month and are due for payment on the 7th of the month. Hourly packages are purchased as prepaid packs and work begins once payment has been received.

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What happens to my unused hours?

Hourly packages are purchased in prepaid packs and these are valid for 1 month from purchase. Monthly package hours do not roll over to the next month. It is the client’s responsibility to use their allocated hours as all hours unused will expire at the end of the 1-month period.

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What happens if I need more time than my plan allows?

Additional hours can be purchased at our hourly plan rate. These are billed at the end of the month but are subject to prior approval of such additional hours.

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What if it isn’t working out for me?

All agreements are subject to one month’s notice by either party.

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Additional questions?

Please feel free to contact me via email should you have any further questions.  My email address is marietha@msvassist.com.

Contact Information

Tel:  +27 (0) 73 720 7642

Email:  marietha@msvassist.com

Office hours:

Monday – Friday:  09:00 – 16:00

Weekends & Public Holidays:  Closed

Should you require any additional information, please feel free to email at the above email address and I will get back to you as soon as possible.