Office hours are 9 am – 4 pm Monday to Friday. The company will be closed on all weekends and South African public holidays.
Security and confidentiality are of the highest priority.
- Passwords: I use the premium version of LastPass.com to store passwords and codes.
- Remote Access: If and when needed to access your computer, I will use the latest version of TeamViewer for remote access.
- File Sharing: I prefer to use the following 3 software systems for file sharing: Google Drive, Dropbox and Box.com
- Non-Disclosure Agreements: It is very important that a non-disclosure agreement is signed along with your package agreement.
For all annual leave arrangements, at least a months’ notice will be given to clients in advance, if not more. Take note that for the time that your VA is on leave, you will not be invoiced for that time.
Monthly packages are invoiced in advance on the 1st day of each month and are due for payment on the 7th of the month. Hourly packages are purchased as prepaid packs and work begins once payment has been received
Hourly packages are purchased in prepaid packs and these are valid for 1 month from purchase. Monthly package hours do not roll over to the next month. It is the client’s responsibility to use their allocated hours as all hours unused will expire at the end of the 1-month period.
Additional hours can be purchased at our hourly plan rate. These are billed at the end of the month but are subject to prior approval of such additional hours.
All agreements are subject to one month’s notice by either party. Please note that you’ll receive one more invoice after receiving the termination notification.
Please feel free to contact me via email should you have any further questions. My email address is email@example.com.
Tel: +27 (0) 73 720 7642
Monday – Friday: 09:00 – 16:00
Weekends & Public Holidays: Closed
Should you require any additional information, please feel free to fill in the contact form and I will get back to you as soon as possible.